General conditions of sale
General conditions of sale for stays in guest rooms
at « La Ferme des Ruats »
These general conditions of sale are intended for the use of the reservation of stays in guest rooms at « La Ferme des Ruats », 89630 Bussières, France.
They constitute the reservation contract between the owners, Fabien and Annette VON NAGEL and the client for a stay in a guest room.
Article 1 – Duration of stay:
The client rents one or more rooms for a fixed period and cannot under any circumstances claim any right to maintain occupancy.
Depending on the time of year, we allow ourselves to take reservations from two to three nights minimum.
Article 2 – Prices:
Our rates are inclusive of all taxes, excluding tourist tax.
Article 3 – Validation of a reservation:
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained the necessary and / or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.
Reservations made by the customer are made via the dematerialized reservation voucher available online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure notably includes entering the bank card in the event of a guarantee or pre-payment request, consulting and accepting the general conditions of sale and the conditions of sale of the rate reserved before validation of the reservation and, finally, validation of the reservation by the client.
Acknowledgment of receipt of the reservation
Our booking platform acknowledges receipt of the customer’s reservation by sending an email immediately. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the client, the date of reservation made, the information relating to the after-sales service, as well as the address of the establishment of the seller with which the customer can present his complaints.
Article 4 – Cancellation by the customer:
All cancellations must be notified by email with acknowledgment of receipt sent to the owner.
From 30 to 21 days before the start of the stay 30% of the reservation amount
From 20 to 8 days before the start of the stay 30% of the amount of the reservation
From 7 to 2 days before the start of the stay 50% of the reservation amount
2 days before the start of the stay 100% of the booking amount
· If the client does not arrive before 10 p.m. on the day scheduled for the start of the stay, the owners reserve the right to use their guest rooms. The deposit remains with the owners who reserve the right to claim the balance of the price of accommodation.
· In the event of a shortened stay, the price corresponding to the cost of accommodation remains fully acquired by the owners. Only the additional services consumed will be due to the owners.
Article 5 – Cancellation by the owners:
When the owners cancel the stay before the start of the stay, for reasons beyond their control, they must inform the client as soon as possible by telephone or email. This will be refunded immediately of the sums paid.
Article 6 – Arrival time:
The client must present himself on the specified day of the reservation and at the times mentioned below.
The rooms are available from 5 p.m. Please notify in case of arrival after 7:30 p.m.
Article 7 – Departure time: The rooms must be vacated by 11 am.
Article 8 – Payment of the balance of accommodation: The balance of the stay, consumption and additional services will be paid at the end of the stay.
Payment of the balance can be made: – In cash, by bank card, bank or post-office checks, vacancy check, Gîtes de France gift voucher.
Article 9 – Tourist tax:
The tourist tax is a local tax and is not included in the price of the overnight stay. It is collected by the owners on behalf of the municipality and is then transferred to the Public Treasury.
Article 10 – Change of rooms:
Without the client being able to claim any compensation, the owners reserve the right to change the room initially reserved by the client to a higher standard room. In such a case, the cost of the reservation remains unchanged.
Article 11 – Host tables:
The table d’hôtes is to be reserved at least 48 hours in advance.
Dinner is served at 7:30 p.m. or 8 p.m. depending on the time of year for all of our guests.
Article 12 – Pets:
Pets are accepted (1 animal per room) with supplement.
Article 13 – Use of the premises
The interior of the guest house is non-smoking, an ashtray is available outside.
Article 14 – Data processing and freedoms:
In accordance with the law of January 6, 1978, you benefit from a right
access and rectification of data concerning you. « La Ferme des Ruats » undertakes not to transmit the information you have communicated to it to other companies or organizations.
These conditions of sale are subject to change at any time without notice. Acceptance and compliance with these general conditions of sale are deemed to have been acquired upon payment of the deposit.
When you book online, your card details are taken as a guarantee: you only pay at the end of your stay. Payment accepted by: card, cheque, ANCV holiday vouchers, cash, bank transfer, Gîtes de France gift certificates. See prices and conditions
WHERE TO FIND US
We are 2½ hours from both Paris and Lyon, 15 minutes from Junction 22 on the A6 motorway. At the end of little country lane, surrounded by nature yet easy to reach by car.