General conditions of sale of stay in bed and breakfast

at "La Ferme des Ruats"


These general conditions of sale are intended for the use of the reservation of stays in bed and breakfast at "La Ferme des Ruats", 89630 Bussières, France.

They constitute the reservation contract between the owners, Fabien and Annette VON NAGEL and the guest of a stay in bed and breakfast.


Article 1 - Length of stay:

The client rents one or more rooms for a fixed period of time and cannot under any circumstances claim any right to maintain the premises.

Depending on the time of the year, we reserve the right to accept reservations for two to three nights minimum.


Article 2 - Rates:

Our rates are inclusive of all taxes, excluding tourist tax.


Article 3 - Validation of a reservation:


The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.


Booking process

Bookings made by the customer are made via the dematerialized booking voucher available online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of services to book, the booking process includes the seizure of the credit card in case of warranty or prepayment request, consultation and acceptance of the general conditions of sale and conditions of sale of the reserved rate before the validation of the reservation and, finally, the validation of the reservation by the customer.


Acknowledgment of receipt of reservation

Our booking platform acknowledges the customer's reservation by sending an e-mail without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the conditions of sale relating to the selected tariff, accepted by the customer, the date reservation, the information on the after-sales service, as well as the address of the seller's establishment where the customer can submit his claims.


Article 4 - Cancellation by the customer:

All cancellations must be notified by email with acknowledgment of receipt sent to the owner.

Our conditions :

From 30 to 21 days before the beginning of the stay 30% of the booking amount

From 20 to 8 days before the beginning of the stay 30% of the booking amount

From 7 to 2 days before the beginning of the stay 50% of the booking amount

2 days before the start of the stay 100% of the booking amount


· If the client does not show up before 22h00 hours the day of the beginning of the stay, the owners reserve the right to dispose of their rooms of host. The deposit remains with owners who reserve the right to claim the balance of the price of accommodation.

· In case of shortened stay, the price corresponding to the cost of the accommodation remains integrally acquired to the owners. Only additional services consumed will be due to the owners.


Article 5 - Cancellation by the owners:

When before the beginning of the stay, the owners cancel the stay, for reasons beyond their control, they must inform the customer as soon as possible by phone or email. This one will be refunded immediately of the sums paid.


Article 6 - Arrival time:

The customer must present himself on the day of the reservation and at the hours

mentioned below.

Rooms are available from 17:00. Please notify in case of arrival after 19:30.

Article 7 - Time of departure:

Rooms must be vacated for 11 hours.

Article 8 - Payment of the balance of the accommodation:

The balance of the stay, consumptions and additional benefits will be paid at the end of your stay.

The balance can be paid:

- By cash, by credit card, bank or postal checks, check vacancy, Gîtes de France gift voucher.


Article 9 - Tourist tax:

The tourist tax is a local tax and is not included in the price of the overnight stay. It is collected by the owners on behalf of the municipality and is then transferred to the Treasury.


Article 10 - Change of rooms:

Without the client being able to claim any compensation, the owners reserve the possibility of changing the room initially reserved by the customer by a room of superior standing. In such a case, the cost of the reservation remains unchanged.



Article 11 - Host tables:

The table d'hôtes is to be reserved at least 48 hours in advance.

Dinner is served at 19:30 or 20h depending on the time of year for all our guests.


Article 12 - Pets:

Pets are allowed (1 pet per room) with supplement.


Article 13 - Use of premises

The interior of the guest house is non-smoking; an ashtray is available outside.


Article 14 - Data Protection

In accordance with the law of January 6, 1978, you have a right

access and rectification of data concerning you. "La Ferme des Ruats" undertakes not to transmit the information you have communicated to other companies or organizations.


The present conditions of sale are modifiable at any time without notice. Acceptance and respect of these general conditions of sale are deemed acquired upon payment of the deposit.



Annette & Fabien Von Nagel - La Ferme des Ruats - 89630 Bussières - contact@lafermedesruats.fr - Tél. :+ 33 (0)3 45 02 75 06 /+33(0)6 24 94 15 19 - Nous trouver - GTC